Partner profile

Marcus Chen

Partner, AI & Emerging Platforms

San Francisco · Tokyo

Marcus heads Concourse's AI and emerging-platforms practice, covering the impact of agentic commerce, foundation models, and operating-system shifts on travel distribution and supplier operations. He works with OTAs, hotels, airlines, and the AI labs themselves on go-to-market and commercial design.

marcus@concourseintel.com LinkedIn ↗Book Marcus to speak →

Areas of expertise

—Agentic commerce and AI distribution
—AI in revenue management and ops
—Conversational booking UX
—AI in corporate travel and expense
—Foundation model partnership economics

Sectors covered

AI in Travel Distribution & OTAs Business Travel

Background

Prior: Product Lead, AI Platform at a top-five OTA
Prior: Google, Travel Search
BS Computer Science, MIT; MBA, Harvard Business School

Speaking topics

On stage with Marcus.

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01AI agents and the end of the search box
02What the AI hype cycle really means for travel P&L
03AI in airline retailing and dynamic pricing
04Where AI lands in business travel

Recent writing

By Marcus Chen.

AI in Travel·Jun 4, 2026

AI agents and the end of the search box

Conversational booking is not killing the OTA — but Booking Holdings, Expedia, and Trip.com are quietly rebuilding around it. The next 18 months are a land grab on intent, not a UX project.

4 min read